Winners and Losers – April 2015

This month we bring you news from Journeycall, Verint, NICE and NewVoiceMedia.

Verint celebrates multiple award wins

Verint has had a busy time on the awards front…

• For the fourth consecutive year, KMWorld named Verint on its list of the “100 Companies That Matter in Knowledge Management.”
• They were recognised with a 2015 Bronze Stevie Award in the “Solution Provider Technology Partner of the Year” category.
• They were also recognised as a winner with their position on the 2015 CRM Watchlist, a customer engagement-focused market impact award thoroughly researched and presented by Paul Greenberg (The 56 Group president, industry analyst and ZDNet blogger).
• Voice of the Customer Analytics received the 2015 “Product of the Year” award from TMC’s Internet Telephony magazine.
• Engagement Analytics was recognised as a 2015 “Product of the Year” award winner in the January issue of TMC’s CUSTOMER magazine.

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Journeycall Director wins Dundee and Angus Business Award

Theresa Wishart, Operations Director of contact centre services specialist Journeycall, has won the ‘Most Enterprising Business of the Year Award’ at the Women Ahead Dundee and Angus Business Awards.

This award recognises the owner or manager of a business of any size who has identified an appropriate market to operate in or has demonstrated creativity in the approach to expansion or diversification.

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NICE takes home Stevie Awards in three categories

NICE Systems is the winner of three Stevie Awards:

• Silver Winner for IVR or Web Service Solution – NICE IVR Journey Analytics – The solution focuses on analysing the customer journey within the IVR channel.
• Bronze Winner for Contact Center Solution – NICE Real-Time Authentication and Fraud Prevention – The solution improves customer protection without additional service hurdles by verifying a caller’s claimed identity and checking that the caller is not a fraudster.
• Bronze Winner for Contact Center Solution – NICE Advanced Interaction Recorder – Part of the Engage Platform, the Advanced Interaction Recorder allows organisations to consolidate voice, screen and video capture from thousands of concurrent IP streams within a single platform.

“We are honoured to receive three awards,” said Miki Migdal, President of the NICE Enterprise Product Group. “Organisations can use these solutions to create the perfect experience for each individual customer, while ensuring that employees are engaged, knowledgeable and ready for every interaction. This will enable them to deliver an effortless, consistent and personalised experience throughout the customer journey, across service channels and touchpoints.”

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NewVoiceMedia wins ‘CRM Rising Star’ and ‘CRM Service Elite’ awards

NewVoiceMedia has won the CRM Rising Star and CRM Service Elite awards from CRM magazine.

“NewVoiceMedia is thrilled to receive CRM magazine’s Rising Star and Service Elite awards,” said Jonathan Gale, CEO at NewVoiceMedia. “These honours validate our commitment to delivering a best-in-class, omni-channel cloud customer contact technology that truly helps customers like CCSSK significantly improve their business results”.

…And ranked in top three cloud services providers in the UK

NewVoiceMedia has ranked as a top three UK cloud services provider, according to Penton Media’s Talkin’ Cloud report.

The vendor’s multi-tenant cloud solutions are instantly deployable and provide patented routing capabilities, changing the way organisations of all sizes connect with their customers worldwide.

“This report recognises the companies that have been most successful in the business of cloud computing, and we are delighted to be ranked among the top three cloud service providers based in the UK,” said Jonathan Gale, CEO of NewVoiceMedia. “We pride ourselves on the hard work and innovation it has taken to create our market-leading cloud contact centre solutions, which are built entirely in-house and delivered as a true cloud service over the internet.”