Winners and Losers – November 2014

This month we bring you news from Jabra, Vizolution, Nice Systems, Azzurri, Rostrvm, NewVoiceMedia and Firstsource.

Jabra hosts Partner Awards ceremony

Jabra has revealed the winners of their Partner Awards ceremony:

• Overall Channel Partner of the Year UK – Computacenter
• Distributor of the Year UK&I – Ingram Micro
• Growth Partner of the Year UK&I – Corptel
• Outstanding Commitment Partner of the Year: Ireland – CMS Distribution
• Outstanding Commitment Partner of the Year: UK – Kelway
• Overall Channel Partner of the Year: Ireland – Quadrant Power Comms

“We are very proud to have won the Award for Overall Channel Partner of the Year at the Jabra Partner Awards 2014,” said Robert Hudson, Unified Communications and Collaboration at Computacenter. “We look forward to continuing to build on our partnership and to grow the business further in 2015 and beyond.”

…And Holger Reisinger Named ‘New Way to Work Global Ambassador’

Jabra has announced that Holger Reisinger, its Senior Vice President of Marketing, Products and Alliances, has been named a New Way to Work global ambassador by Unify.

The ambassador programme honours leaders who have recognised the impact of global work trends on today’s business, have prioritised new strategies for communications and collaboration and are successfully navigating the changing technology business landscape to embrace this new way to work.

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Vizolution wins at Made in Wales Awards

Vizolution has won the coveted Technology Award at the 2014 Made in Wales awards for their screen sharing solution vScreen.

“This award caps a very successful year for Vizolution and we’re very pleased to have won with such stiff competition,” said Bill Safran, CEO of Vizolution. “We are delighted that the judges recognised the international potential of vScreen as we prepare for a formal launch into new international territories and sectors.”

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Nice named leader in Customer Interaction Analytics

Nice Systems has been recognised by research firm Ovum as a leader in the Customer Interaction Analytics market.

In the report, Nice customers expressed that they were particularly impressed with the company’s integration across the tools in the Nice suite, its support and services, and the breadth of its products.

“Companies recognize the value of analytics to understand today’s customer and ensure that they are prepared to provide an exceptional customer experience,” said Miki Migdal, President at Nice Enterprise Product Group. “We are proud to be acknowledged as industry leaders who provide innovative solutions that help organizations gain valuable insights from their multichannel interactions and get them closer to their customers.”

…And receives Microsoft Lync Qualification

Nice Systems has announced that the Nice Trading Recording solution has been qualified to support Microsoft Lync, Microsoft’s next generation unified communications software.

“With the already extensive number of Nice Trading Floor deployments in trading floors throughout the world, Microsoft Lync qualification is an important and logical step to expand our integration possibilities in the financial sector,” said Yaron Morgenstern, General Manager, Financial Markets Compliance at Nice.

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Azzurri wins Best Enterprise Hosted Solution

Azzurri Communications has gained the Best Enterprise Hosted Solution accolade at the annual Comms National Awards, which highlight the greatest achievements and innovations of the communications industry.

Azzurri won the award for the ICON Communicate solution delivered to the City & Guilds Group, a global leader in skills development. The solution enables 2,500 City & Guilds Group employees to work anywhere, whether in the office, on the move or on clients’ premises.

“This award is a validation that Azzurri’s ICON services are leading the market in delivering innovative cloud communications that meet the needs of our customers,” said Chris Jagusz, CEO of Azzurri. “City & Guilds’ IT team has delivered seamless unified communications to their employees by working with Azzurri. We look forward to a continued partnership with City & Guilds, based on innovation and confidence in delivery.”

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Aston Villa secures ‘Best use of Technology’ with Rostrvm Solutions

Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has won the ‘Best use of Technology’ category at the Midlands Contact Centre Forum Awards Programme.

The Consumer Sales Department uses rostrvm Inbound ACD and Outbound dialler – and CallGuide on the desktop for scripting and process management, recording calls for monitoring and training purposes, as well as for full report functionality per campaign and user.

“Aston Villa’s Consumer Sales Department is not a typical contact centre but more its own micro-organisation, where staff members are multi-skilled in call handling, administration and fulfilment,” said Nicola Keye, Head of Consumer Sales at Aston Villa Football Club. “Rostrvm software overlays existing infrastructure but provides fantastic functionality and flexibility, so it’s easy to use and didn’t cause an upheaval to implement.”

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NewVoiceMedia named as a finalist in SVC Awards

NewVoiceMedia has been selected as a finalist for both the SaaS Solution of the Year and Cloud Company of the Year categories of the 2014 Storage, Virtualisation and Cloud (SVC) Awards.

“We pride ourselves on the hard work, dedication and innovation involved in developing our market-leading cloud contact centre solutions, as they are revolutionising the customer experience,” said Jonathan Gale, CEO of NewVoiceMedia. “We look forward to hearing what the judges have to say.”

…And helps Platform Black reach Innovation Awards final

NewVoiceMedia has helped alternative finance company Platform Black reach the final in the ‘innovation in supporting business or enterprise’ category of the Financial World Innovation Awards 2014.

“The Financial World Innovation Awards reward initiatives demonstrating progress, vision and creativity in the financial services industry, so we’re incredibly pleased to have helped Platform Black reach this stage,” said Jonathan Gale, CEO of NewVoiceMedia.

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Firstsource receives Technology Leadership Award

Firstsource Solutions has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation by Ventana Research.

“We are delighted to receive this recognition at the industry level, which reflects our overall commitment to using state-of-the-art technology in our products,” said Shalabh Jain, Executive Vice President at Firstsource Solutions Ltd.