Winners and Losers – October 2014

This month we bring you news from Plantronics, Webhelp UK, Aspect Software, Nice Systems, Interactive Intelligence and InVision.

Plantronics named Vendor of the Year by Exertis

Plantronics has been named “Vendor of the Year” by Exertis, a distributor of IT and communications products.

In the past year, Exertis has experienced a 20% boost in business selling Plantronics business solutions, building on a partnership that has seen the company enjoy 10 years of sustained growth with Plantronics technologies.

“Our success together is a testament to the strength of our relationship and to what can happen when vendors and partners take a real collaborative approach to their work,” said Paul Dunne, Head of Channel Sales UK & Ireland at Plantronics. “We look forward to building on this year’s success with an even stronger 2015.”

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Webhelp recognised in Outsourcing Report

Webhelp has been acknowledged as a Major Contender in the global customer experience market, in the new Everest Group’s Contact Centre Outsourcing Report – Service Provider Landscape with PEAK Matrix Assessment 2014.

“Being recognised as a Star Performer in the global customer experience industry is a significant accolade for Webhelp,” said David Turner, CEO at Webhelp UK. “It also confirms that our approach to insight based transformational solutions, for our clients, that reduces operating costs and improves revenues and customer advocacy is what the market needs.”

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Aspect wins ‘Best Product on Show’ award at Customer Contact Expo

Aspect Software’s new cloud-based platform for contact centres, Zipwire, has won the coveted Best Product on Show Award at this year’s Customer Contact Expo.

“The sheer amount of innovation going on in customer service and engagement is something we should be proud of,” said Mark King, Senior VP Europe & Africa at Aspect. “Zipwire is not a response to the demands of the market, more a future-proofing tool that takes the market where it is going; creating ‘layers’ of customer engagement to give companies the best possible chance of delivering satisfaction and strong customer experiences.”

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NICE named ‘Best of Show’ winner at FinovateFall 2014

NICE Systems was selected as a Best of Show winner at FinovateFall 2014 for its Real-Time Authentication demonstration in New York City.

The solution simplifies the often rigorous authentication process, reducing customer effort by avoiding interrogation-like questioning.

“The Best of Show winners at FinovateFall 2014 showcased some of the industry’s most cutting edge products in the banking and financial technology sector,” said Eric Mattson, CEO of Finovate. “The fact that their peers selected their solutions as compelling and innovative offerings reinforces their valuable contributions to the financial industry.”

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Interactive Intelligence named in Top Collection and Dialler Solutions

Collection Advisor magazine has named Interactive Intelligence’s software among its 2014 top collection and dialler solutions.

The Interactive Intelligence Interaction Collector software was named a ‘Top 4 High-End Collection Solution’, while the company’s Interaction Dialer software was named a ‘Top 5 Predictive Dialler Solution’.

“Separately, Interaction Dialer and Interaction Collector offer a host of benefits ranging from improved debt recovery rates to increased operational efficiencies,” said Tim Passios, Vice President of Solutions Marketing for Interactive Intelligence. “Together, these products become even more compelling by increasing compliance and agent productivity.”

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InVision named National Champion

InVision has been named as National Champion in the European Business Awards, representing Germany.

The awards engaged with over 24,000 businesses from 33 European countries. In total, 709 companies from across Europe, including 30 companies from Germany, have been named as National Champions, going through to the second phase of the competition to be voted “Public Champion” and with the opportunity of winning a prestigious “Ruban d’Honneur” as one of Europe’s brightest businesses.

“Every year this competition gets tougher and more competitive as more companies, of varied sizes and across all sectors, choose to compete in this prestigious competition,” said Jean Stephens, CEO of RSM International, lead sponsor of the European Business Awards. “It will be exciting to watch as we move through to the next round.”