Winners of Call Centre Management Association Awards 2013 2,762 Filed under - Archived Content, Contact Centre Awards Attended by over 450 industry professionals the 2013 UK National Call Centre Awards took place on 18th April in Manchester. The winners are: Call Centre Manager of the Year (over 100 seats) Dawn Redman from Hermes-Europe Call Centre Manager of the Year (under 100 seats) Russell Wilson from Chaucer Direct Emergency Control Room Manager of the Year Patricia Lincoln from the Metropolitan Police E-business Manager of the Year Darran Crook from Dyson Team Manager of the Year Phillip Hargreaves from BT Support Manager of the Year Yvonne McKenzie from Scottish Power Learning Champion Simon Wilson from Royal Sun Alliance Back Office Manager of the Year Lee Edwards from Capita Team of the Year Tesco Bank (General Insurance Team) Emergency Control Room Team of the Year Ann-Marie Stagg South Wales Police “Congratulations to all of our winners, who are ambassadors for our industry and helping to raise the standards of call centre management across the UK.” Ann-Marie Stagg, Chair of the CCMA. Author: Jo Robinson Published On: 24th Apr 2013 - Last modified: 12th Dec 2018 Read more about - Archived Content, Contact Centre Awards Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter