Comments on: Younger consumers demand more from customer service http://www.callcentrehelper.com/younger-consumers-demand-more-from-customer-service-7679.htm The UK's most popular call centre magazine Fri, 10 Feb 2012 18:45:46 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Esther Nelson http://www.callcentrehelper.com/younger-consumers-demand-more-from-customer-service-7679.htm/comment-page-1#comment-28719 Esther Nelson Wed, 09 Dec 2009 15:32:21 +0000 http://www.callcentrehelper.com/?p=7679#comment-28719 This is such a large area for improvement in many call centres. We are currently working for a training company, CM Training, which offers courses in telephone skills and customer care. Their courses are always really well booked, but they are happy to take more, if any call centres reading this are worried! This is such a large area for improvement in many call centres. We are currently working for a training company, CM Training, which offers courses in telephone skills and customer care. Their courses are always really well booked, but they are happy to take more, if any call centres reading this are worried!

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