5 Secrets of Success When Migrating to Real-Time Interaction Analytics – Webinar



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Filed under - Archived Content,

THE DATE: Thursday 21st January 2016

THE TIME: 1pm EST (6pm GMT)

THE LOCATION: Online

THE DESCRIPTION:

Real-time interaction analytics can provide contact centers with significant performance improvement, faster new agent ramp-up, and enhanced compliancy. Learn the secrets of a successful migration from experts with first-hand experience.

CallMiner’s January webinar will feature Charles Felsberg and Chris Malmfelt of AMCOL Systems who will detail AMCOL’s real-time interaction analytics journey from pre-design to deployment, to deriving performance value and all of the steps in between.

In addition to the “5 Secrets of Success” webinar attendees will learn:

  • The drivers for deploying a real time analytics solutions
  • The steps to defining your real time monitoring objectives
  • The design and initial project planning for implementing a real-time solution
  • How to successfully roll out a real-time analytics solution to your agents
  • How to achieve ROI through an investment in real-time analytics

THE ORGANISERS: CallMiner

THE WEBLINK: http://pages.callminer.com/Webinar2016-01_5-Secrets-of-Success-When-Migrating-to-Real-Time-Interaction-Analytics.html

Published On: 1st Jan 2016 - Last modified: 2nd Mar 2016
Read more about - Archived Content,


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