Call Centre Helper - The Leading Contact Centre Magazine
Domestic & General have invested £1.8 million in renovating their Brighton contact centre. So, with lots of fresh innovative features, we visited the new site and have compiled a list of best practices, which you can apply to your contact centre.
The majority of contact centres still manually evaluate just 1-3% of their monthly calls. This brings some significant quality monitoring challenges.
Most importantly, your agents may be disengaged because they do not receive appropriate coaching, which can have a negative ripple effect on your business.
An objective look at the impact of network latency on voice communications. This White Paper looks at latency impacting your business growth
Your success is defined by the quality of your customer relationships and the experiences you deliver. Read on to find out how legacy infrastructure can hinder your ability to deliver consistent service and how you can Future-Proof Your Customer Experience.
NICE inContact named a Leader and achieves highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America.