Call Centre Helper - The Leading Contact Centre Magazine

The Contact Centre Podcast: Episode 11

In this episode, Morris Pentel of The Customer Experience Foundation shares his strong opinions regarding the future of contact centre metrics and discusses why we should consider moving away from certain, traditional measures.

An objective look at the impact of network latency on voice communications. This White Paper looks at latency impacting your business growth

Your success is defined by the quality of your customer relationships and the experiences you deliver. Read on to find out how legacy infrastructure can hinder your ability to deliver consistent service and how you can Future-Proof Your Customer Experience.

NICE inContact named a Leader and achieves highest and furthest overall position for ability to execute and completeness of vision in the 2019 Gartner Magic Quadrant for Contact Center as a Service, North America.

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