Jonty has a great deal of experience in the call centre sector, having edited the magazine from 2003 to 2005. Prior to that he worked as a call centre consultant with Eloyalty, Lucent and Avaya.
Jonty Pearce takes over as Editor of Call Centre Helper
Starting with the November 2007 edition Jonty will be launching a new and punchy format for Call Centre Helper (www.callcentrehelper.com)
He’s delighted to be back working on call centre issues, and promises to give callcentrehelper.com a brand new look and feel as of the new year.
“We’re delighted to have been able to attract Jonty. We believe Jonty’s wealth of experience, skills and market knowledge will be in driving the editorial content – particularly with call centre managers and technologists.”