A ‘what has happened’ log

Contact centres are often quite good at providing updates, but what happens if the advisor is on holiday or off sick when the update is provided.

If you keep a log of what is happening in the contact centre it will be much easier for the advisor to find out what has changed while they were away.

Published On: 26th Nov 2013 - Last modified: 11th Jul 2017
Read more about - Jonty's Tips, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.