Architecting a Digital-First Customer Experience (CX) Strategy – Webinar


THE DATE: Tuesday, December 13, 2016 10:00 AM EST / (3pm GMT)

THE LOCATION: Online

THE DESCRIPTION: OpenText Webinar discussing Forrester’s CX Index

Join guest speaker, Forrester Research CX expert Margaret Rodriguez, as she shares results from the latest Forrester CX index and advice on how to drive improvements using customer communications technology.

This one-hour webinar will draw from Forrester’s Research to help you understand why CX leaders grow revenue faster than CX laggards, share practical advice on how to drive improvements, and discuss best practices to prioritize investments that will continuously improve your customers’ experiences.

THE ORGANISERS: OpenText

THE WEBLINK: http://www.itmanagement.com/research/architecting-a-digitalfirst-customer-experience-cx-strategy-small-forrester-cx-index-results-webinar-small-42527

Published On: 5th Dec 2016
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