Customer Experience

Call Centre Helper Directory - Customer Experience

Introducing Experience Communications as a Service (XCaaS). 8×8 XCaaS delivers a single platform for cloud-native contact centre, voice, team chat, meetings, and embeddable communications. 

Alvaria was founded through the merger of Aspect Software and Noble Systems. We are the world leader in enterprise-scale customer experience (CX) and workforce engagement management (WEM) solutions.

Brainfood provides consultancy, master classes, whitepapers and webinars, keynote speaking and chairing for customer service leaders.

At Budd, our passion is “How do we stop doing dumb things to our customers and people?”. As consultants, we implement and host systematic, lean processes pioneered in great companies.

CallMiner is the leading cloud-based customer interaction analytics solution for extracting business intelligence and improving agent performance across all contact channels.

Genesys powers more than 25 billion of the world’s best customer experiences each year.

Hammer provides the proof you need to implement technology changes with confidence. Our testing solutions pre-empt significant problems by delivering expert, end-to-end validation of expected real-world performance.

We ensure that your IVR creates the best first impression with expertly designed call flows and IVR scripts combined with professionally recorded IVR voice messages.

MaxContact is customer engagement software that goes above and beyond to build smarter customer experiences. Our platform is packed with powerful features, accessible for businesses large and small, and ensures organisations can operate compliantly.

Mpathy Plus provides services at both a strategic and operational level. We work in all areas of customer experience, customer service and contact centres and have the experience to make things happen!

NICE CXone combines best-in-class Omnichannel Routing, Workforce Engagement, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

Odigo helps large organisations connect with individuals through world-class, cloud-based contact centre solutions.

Premier CX are an award-winning creative agency specialising in helping contact centres humanise their customer touchpoints.

Sabio Group is a global digital customer experience (CX) transformation specialist. The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

 
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