Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Key Questions to Ask When Buying a Chatbot
To find out what contact centre managers should look for when buying a chatbot, ..
.. Read more...
What Do You Tell Customers When They Ask for Your Location?
What Do You Tell Customers When They Ask for Your Location? We are about to laun..
.. Read more...
4 Questions You Need to Ask to Improve Forecast Accuracy
Chris Dealy looks at the 4 key elements you need to consider to ensure forecast ..
.. Read more...
6 Questions to Ask When Building Your WFM Team
When you started in your current WFM role, they said you’d need to build out a..
.. Read more...
5 questions every call centre manager needs to ask themselves
Are you a manager in an organisation faced with the challenges of meeting target..
.. Read more...
5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now
In light of the findings of our 2022 survey report, we have put together five cr..
.. Read more...
8 Questions to Ask When Contact Centre Planning With Excel
Ravi Shivnani of injixo puts forward some key questions on planning with Excel t..
.. Read more...
How Often Do You Ask for a Post-Contact Survey?
294 contact centre professionals responded to our ‘What Contact Centres Are Do..
.. Read more...
25 Questions to Ask Before Investing in Call Centre Outsourcing
Shauna Geraghty of Talkdesk shares 25 key questions to ask when opening up discu..
.. Read more...
The One Question That You Should Ask Your Customers (and Staff!)
For many years, I’ve shared the concept I call the One Thing Question. The ide..
.. Read more...
CCaaS Services Checklist: 7 Must-Ask Questions to Evaluate a Provider
Sarika Prasad at Five9 outlines seven questions to ask a CCaaS provider. C..
.. Read more...
Is Your Chatbot Conversational? Here Are Seven Questions You Need to Ask
Megan Haas of Interactions discusses what is meant by the term a “conversa..
.. Read more...
Questions to ask your Call Recording Supplier
22 questions to ask your call recording supplier These pointers may help you cho..
.. Read more...
Making the Move to the Cloud: 3 Key Questions to Ask
Magnus Geverts of Calabrio shares his top tips for a smooth and successful trans..
.. Read more...
9 Questions to Ask Before Implementing a WFM Tool
Ole Klinge of injixo shares nine key questions to consider before installing a w..
.. Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Report: The Top 5 Metrics Shaping Bank and Credit Union Performance
eBook: Five Trendsetters in CX Innovation
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
AI in WFM: Separating Fact From Fiction
A Quick Reference Guide to Measuring CX
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?