Attrition Problems? Try Home Agents


If your contact centre is plagued by staff turnover then it may be worth trying home agents.

The demographic of home agents is often very different from office-based agents. They are often older (10 years+ on average), more mature and less likely to change jobs.

Home agents are also much more open to doing split shifts – where they work during the morning peak and also during the afternoon peak.

Read our article on the Top 20 Ways to Reduce Attrition in Your Contact Centre

Published On: 16th Dec 2014 - Last modified: 24th May 2017
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