About the author
Annette is author of the popular customer experience blog CX Journey, where she shares her passion for helping companies understand not only the importance of the employee experience and its role in delivering an exceptional customer experience but also how to transform their cultures to ensure the customer is at the center of every conversation. She was recently recognized as one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and has been recognized by several organizations as a top influencer in Customer Experience. She is an active CXPA member, as a CX Expert, CX Mentor, and a SoCal Local Networking Team Lead; she also serves on the Board of Directors.
http://www.cx-journey.com/ Read other posts by Annette Franz