I am a long standing member of the UK customer service/experience/engagement community. Most often contributing as a keynote speaker, blogger and curator of industry trends. I was involved in the first generation of call centre deployments during the early 1980. Still on the mission today!
I currently use Brainfood Consulting to deliver strategy and execution services for the customer service and social business markets. This increasingly involves all forms of digital transformation.
My new book 'Delivering Effective Social Customer Service' is now available at Amazon.
Please contact me either via email@example.com or 078 1691 5845