Guest Blog Posts by Martin Hill-Wilson

About the author

Martin Hill-Wilson, an independent consultant with a long-standing track record in customer engagement strategy and implementation.

Martin was involved in the very first wave of contact centre implementation during the 1980’s with the Merchants Group, one of the first BPOs and transformation consultancies. He ended up as CEO. He is a well known international keynote speaker, trainer, strategist and facilitator. He is also a busy chair for contact centre and customer engagement conferences.

Martin runs masterclasses and redesigns customer engagement for organisations under his Brainfood brand. He is also a global authority on social customer service and co-author of ‘Delivering Effective Social Customer Service’.

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