Steve has had the pleasure of working for many fine organizations throughout his 25+ year career in the restaurant & hotel industry. From Crowne Plaza, Hilton Hotels, Westin & others, whether privately owned, franchised or corporate owned and managed, union or non-union, each strive for excellent customer service and so does he.
He has been part of teams that have opened new hotels & departments, been instrumental in creating or redefining the service standards at all properties he has worked and has developed leaders.
Training has been the key to the development of his staff. In various roles, he has been responsible for service culture, customer experience and performance training; whether through one-on-one coaching or large group trainings.
His recent book "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company.