Still got paper moving around the contact centre? Automate it!
I’m amazed at how much paper still flows around the contact centre. Post-it notes, customer refunds, leave requests, sandwich orders, visitor badges, car park tickets, team prizes… It’s surprising how much we can generate.
Most of these could be easily automated, either through a web form on your intranet site or a simple email.
So isn’t it time that you decided to ditch the paper?