Avoid the Sheep Dip

One of the problems with training is that it is a bit like going through the annual “sheep dip”, as everyone completes their training and then goes back to their usual bad habits.

Here are a few ideas to help you avoid the “sheep dip”:

  • Tailor training sessions to the individual
  • Conduct post-training surveys
  • Replay real calls in training sessions
  • Invest in your people’s training and development

Published On: 13th May 2014 - Last modified: 10th Jul 2017
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