Be obsessive about staff happiness


There is an old adage – “Happy staff = happy customers”.

If your staff are happy there is a very good chance this will be reflected in phone calls with customers.

This should lead to an increase in customer satisfaction.

Published On: 3rd Sep 2012 - Last modified: 14th Jul 2017
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1 Comment
  1. The best way I know to make them happy is to engage them in their work, improving their systems and processes.

    If you can pull that off then not only do you have happy staff you also have a better operation, happier customers and lower turnover

    A triple whamy

    Liked the tip

    James

    James Lawther 6 Sep at 6:32 am
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