Before recruiting for a new shift ask for volunteers

If you are recruiting for a new person into the contact centre first ask your advisors if anyone would like to change their shift.  Then you can go about back filling their existing shift.

This is a great way to give some more flexibility, and could help to solve some attrition problems.  On average, you could find out that around 20–30% of positions are filled internally in this way.

Published On: 9th Jul 2013 - Last modified: 12th Jul 2017
Read more about - Jonty's Tips, ,

Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.