Bpm’online products offer the agility to continuously test, optimise and change processes faster than ever and include a set of best-practice processes for marketing, sales and customer.
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Bpm’online is a process-driven cloud-based CRM software for marketing, sales and service automation, delivering end-to-end processes to manage the entire customer journey – from lead generation to sales, and up to continuous customer service and account maintenance. On one single CRM platform, bpm’online offers its three seamlessly integrated products for marketing, sales and service, which can be used as standalone solutions or in a bundle.
Bpm’online products offer the agility to continuously test, optimise and change processes faster than ever and include a set of best-practice processes for marketing, sales and customer service. Ready-to-go processes guide users through the most effective actions and make it easy to jump start using the system and bring industry best practices to their work. Bpm’online applications have an engaging interface and a social look and feel, which makes working with the software easy and ensures an increase in overall user adoption rates.
Bpm’online has been widely recognised by key industry analysts, including Gartner, Forrester, Nucleus Research, Ovum, and ISM, and has received multiple prestigious awards.
Innovative customer service tools that help companies of any size and field deliver exceptional customer experience through multiple communication channels. Bpm’online’s service application is available in two different editions: customer center (companies that are looking to manage omnichannel communications) and service enterprise (for medium and large companies looking to deliver high-level service across multiple communication channels).
Bpm’online customer center helps in the automation of customer service operations to increase customer loyalty and satisfaction levels. The solution enables communicating with customers through various communication channels, as well defining procedures and service levels through service catalogue. Agent Desktop helps efficiently organise agents’ activities as well as managing call queues and case resolutions.
Bpm’online service enterprise is designed for large-scale service management throughout the entire service life cycle – from customer request handling to the implementation of changes and release design. The solution enables the effective processing of cases from both staff and customers, and tracks assets and transforms bottlenecks in the infrastructure into valuable innovations. Designed in accordance with ITIL best practices, the system includes processes for outbound call queues, incoming incidents and service requests, service catalogue and configuration management, change implementation and release management.
Bpm’online has been included in the Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016.
Twitter Handle: @bpmonline
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Address: 280 Summer Street, 6th Floor, Boston, MA 02210, USA
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