Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!
Contact Name: Mats Rennstam
Tel No: +44 (0)208 296 19 44
Contact Email: firstname.lastname@example.org
Profile: We measure and benchmark Performance, Employee engagement and Customer experience!
Bright was founded in 2000. Since then over 1,000 contact centre reviews have been carried out and millions of clients’ customers are surveyed every year. Based on this we know what it takes to become a best in class customer service operation and have perfected our tools to help clients achieve this:
- Performance benchmarking (Bright Index)
- Automatic customer satisfaction measuring (Bright Navigator)
- Employee engagement (Bright Employee Index)
The results form a platform for participants’ target setting and improvement plans. The end goal is to significantly improve our clients’ competitive edge, at the same time as we improve overall customer and staff satisfaction.
Read more about how clients like Barclays Direct, Homeserve, ShopDirect, BT and many more have benefited from our tools on our case study page.
Address: Blue Fin Building, 110 Southwark Street, London, SE1 0SU
- Agent Coaching and Monitoring
- Performance Management and Quality Monitoring
- Voice of the Customer
Network Homes introduced a suite of Bright products to benchmark its performance metrics, monitor customer satisfaction and to understand employees. This case study shows how insights led to exceeded CSAT targets, improvements in agent utilisation and increased employee engagement.