Bringing Quality Monitoring into the Heart of the Contact Centre


Call Quality Monitoring can motivate customer service employees to deliver a better customer experience, but it must be easy to manage and it certainly must be fair.

Join Business Systems, NICE and The Forum for their webinar on Thursday 15th June at 1:00 PM BST as they cover:

  • The latest best practices in running successful Quality Monitoring programmes
  • The findings of our 2017 survey with 100 Quality Monitoring and Contact Centre professionals
  • How technology has evolved to help bring Quality Monitoring at the heart of the Contact centre.

Presenters:

  • Brent Bischoff, Quality Management Consultant & Training, Business Systems Ltd.
  • Chris Rainsforth, Community Development Manager, The Forum
  • Marcus Levit, Senior Business Consultant, NICE

Published On: 1st Jun 2017 - Last modified: 30th Oct 2017
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