About the Event
Date: Thursday 5th November, 10:00 am
We have witnessed the acceleration of digital transformation due to the global pandemic – changing the world, the way we work and how we currently live our lives.
We need to look at digital transformation not as a source of innovation, but as business continuity requirement, which allows individuals to work from anywhere.
The modern contact centre needs to empower your agents with integrated solutions that help improve operational efficiencies and increase customer loyalty with a personalized approach.
Join Enghouse Interactive together with Microsoft and Flogas to see how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams. We discuss how in this new world order we need to adapt not only to a new cultural environment but also to the new technology landscape, to help us adapt to current times.
- Jeremy Payne, VP of Enghouse, will talk about how contact centres need to adjust to a new more hybrid way of working – driving a new age of customer service.
- Tina Shepherd, Microsoft Teams Technical Specialist, will discuss how Teams is breaking the barriers in the way we work and collaborate – how working with collaboration and unified data sources will enable organizations to engage with colleagues and customers in a seamless way from anywhere.
- Brian Gahan, Head of IT, provides a real-life example of how Flogas built a robust and efficient customer service operation – with minimal disruption during lockdown.
Date and Time
Thursday 5th November 2020