Business Systems and Calabrio Announce Webinar


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Business Systems & Calabrio Present: Top 9 Ways to Reduce Costs In Your Contact Centre, an interactive webinar.

Date: Tuesday 13th July 2021
Time: 2:00pm – 3:00pm
Hosts: Business Systems & Calabrio

We all want to do more with less, benefiting from a more efficient and productive operating model!
Unfortunately, there is no one magic formula or quick fix to achieve this, particularly within a contact centre where many factors play a part.

However, with slight incremental changes, contact centres can formulate a powerful workforce engagement management (WEM) strategy to reduce costs across the board.

Join Business Systems and Calabrio in an interactive webinar, and find out how you can reduce costs in your contact centre through:

  • Cost per call reduction
  • Increased customer satisfaction (and therefore customer loyalty)
  • Being able to analyse 100% of customer interactions and turning it into usable insight
  • Optimal scheduling e.g. reducing overtime
  • Forecasting and scheduling automation
  • Efficient schedule adherence
  • Accurate forecasts
  • Productive and engaged agents
  • Reduced turnover

Register for this webinar: Top 9 Ways to Reduce Costs In Your Contact Centre

To find out more about Business Systems, visit their website.

To find out more about Calabrio, visit their website.

Published On: 29th Jun 2021
Read more about - Call Centre News, ,


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