Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Tel No: 0800 458 2988
Contact email: email@example.com
At Business Systems we have been specialising in workforce optimisation and customer insight technologies for thirty years. We apply this in-depth knowledge to provide best-fit solutions to unlock effective answers to customer problems.
Our solutions range from capturing and analysing customer interactions and feedback, through to quality monitoring, workforce management, and process automation. We represent some of the most recognised global innovators in the industry including Teleopti, NICE, Red Box, Verint and Feedback Ferret.
We consider every project unique and work closely with our customers to propose the best fit solution, ensuring streamlined integration and deployment so they can enjoy fast return on their technology investment.
Supporting single and multi-site requirements, on-premise or hosted, our solutions cover:
- Call Recording
- Quality Monitoring
- Interaction Analytics
- Customer Feedback
- Workforce Management
- Real-time Guidance
- Robotic Process Automation
- Business Intelligence
Address: 462 London Road, Isleworth, Middlesex, TW7 4ED
- Agent Coaching & Monitoring
- Call Recording
- Contact Centre Solutions
- Performance Management and Quality Monitoring
- Voice of the Customer
- Workforce Management and Workforce Optimisation
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This white paper shares industry experts’ and analysts’ latest thinking around how contact centres need to adapt to maintain a competitive edge in today’s multichannel environment and how best to leverage technology to get the most from your contact centre […]