Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Tel No: 0208 326 8326
Contact email: email@example.com
At Business Systems we have been specialising in Workforce Optimisation and customer insight technologies for over thirty years.
- Call Recording and Analytics of Customer Interactions and Feedback
- Cloud Contact Centre
- Quality Monitoring
- Workforce Management
- Back Office Workforce Optimisation
- Robotic Process Automation
We represent some of the most recognised global innovators in the industry (including NICE, Teleopti and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.
We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.
Address: 462 London Road, Isleworth, Middlesex, TW7 4ED
- Agent Coaching & Monitoring
- Call Recording
- Contact Centre Solutions
- Performance Management and Quality Monitoring
- Voice of the Customer
- Workforce Management and Workforce Optimisation
In this white paper, we look at why a modern contact centre needs a workforce management solution to remain competitive whilst effectively managing costs and maintaining operational efficiency.
Is your workforce planning running smoothly? Evaluate your service performance and KPIs based on the handy checklist below to see if you’re on track. Discover if you’ve fallen into some bad habits or are missing out on new opportunities. Download […]