Business Systems UK Ltd


Business Systems Logo

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

www.businesssystemsuk.co.uk

Tel No: 0208 326 8326

Contact email: contact@businesssystemsuk.com

Profile:

At Business Systems we have been specialising in Workforce Optimisation and customer insight technologies for over thirty years.

  • Call Recording and Analytics of Customer Interactions and Feedback
  • Cloud Contact Centre
  • Quality Monitoring
  • Workforce Management
  • Back Office Workforce Optimisation
  • Robotic Process Automation

We represent some of the most recognised global innovators in the industry (including NICE, Teleopti and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.

We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.

Social Media:

Twitter Handle: @BSLHQ
LinkedIn Company Page: /company/business-systems-uk-ltd
Facebook Page: @businesssystemsuk
Google+ : https://plus.google.com/+businesssystems

Address: 462 London Road, Isleworth, Middlesex, TW7 4ED

Weblink: www.businesssystemsuk.co.uk

Categories:

  • Agent Coaching & Monitoring
  • Analytics
  • Call Recording
  • Contact Centre Solutions
  • Performance Management and Quality Monitoring
  • Voice of the Customer
  • Workforce Management and Workforce Optimisation

The Latest Articles Featuring Business Systems UK Ltd:
Latest White Papers from Business Systems UK Ltd:

Download this white paper which outlines 3 key strategies to achieve sustainable business success by using workforce management (WFM)

Equiniti were looking for a flexible system that would help them achieve efficient utilization of their CEC workforce and improve employee engagement particularly around shift patterns and preferences. This case study shows how they decided that Teleopti from Business Systems […]

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