Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.
Tel No: 0208 326 8326
Contact email: firstname.lastname@example.org
At Business Systems we have been specialising in Workforce Optimisation and customer insight technologies for over thirty years.
- Call Recording and Analytics of Customer Interactions and Feedback
- Cloud Contact Centre
- Quality Monitoring
- Workforce Management
- Back Office Workforce Optimisation
- Robotic Process Automation
We represent some of the most recognised global innovators in the industry (including NICE, Teleopti and Red Box) adding value to every project by ensuring streamlined integration and deployment with one of the largest Workforce Optimisation consultant teams in the UK.
We also pride ourselves on our large Professional Services teams who support our customers from our UK offices in the City, Greater London and Scotland, with a proven track record of meeting 99.999% of all Service Level Agreements.
Address: 462 London Road, Isleworth, Middlesex, TW7 4ED
- Agent Coaching & Monitoring
- Call Recording
- Contact Centre Solutions
- Performance Management and Quality Monitoring
- Voice of the Customer
- Workforce Management and Workforce Optimisation
Have you fallen into some bad habits when it comes to customer service in your contact centre, or are you missing out on new opportunities for service?
To obtain better customer insight and optimize their processes, Equiniti implemented Nexidia, a speech analytics solution delivered by workforce optimization experts Business Systems (UK) Ltd. The solution has been successfully embedded into their organization for a number of years and […]