May 25 at 14:00-14:45 CET
The average call centre only examines around 2% of their customer interactions. This is typically a manual process. “Analytics” is one of the biggest buzzwords in the business world—and now the call centre world is buzzing about analytics as well.
But, as with most new technologies, exciting conversations about the potential tend to race ahead of the basics. Here’s the simplest way to explain the value of analytics in your call centre: With customer interaction analytics, you can finally see the full picture of your customer experience.
New analytics tools turn the manual process into a smart, automated one, allowing you to examine 100% of your customer interactions.
In this webinar you will learn more about:
- The need for Speech Analytics
- Customer cases on successful deployments of analytics
- The must haves you should consider in your analytics program
- Outcomes, not features or functions, using a consultative approach to deploying analytica
