Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

We discuss how you can optimize your call centre quality assurance (QA) strategy, while also improving motivation, ensur..
Read more...
Are you facing difficulties in managing the quality assurance (QA) processes of your call centre? Do you find it hard to..
Read more...
Dick Bourke of Scorebuddy shares his advice for creating a quality assurance (QA) framework that is ideal for your speci..
Read more...
As the old saying goes, “you never get a second chance to make a good first impression.” That quote sums up the impo..
Read more...
When you consider the value consumers place on customer service, it’s easy to see why call quality monitoring is a..
Read more...
What are the right leadership styles to use in the contact centre?  Christine Knott investigates… Check out leade..
Read more...
This week, Jo Lord looks at the impact that communication styles have on assertiveness. Assertiveness is one of the esse..
Read more...
Our panel of experts suggest key examples of tools and techniques to improve contact centre quality assurance (QA). 1. C..
Read more...
We live in a data-centric world. From financial forecasts and interaction data to CRMs and WFM, call centre leaders are ..
Read more...
Dick Bourke of Scorebuddy describes the solutions to challenges frequently encountered by call centre QA teams. A succes..
Read more...
Dick Bourke of Scorebuddy shares his advice for those looking to install Quality Assurance (QA) software. Selecting the ..
Read more...
Every phone customer is familiar with the phrase “this call may be recorded for quality and training purposes.” Part..
Read more...
AI is already having a significant impact on call centre QA, and its influence is likely to grow even further in the nea..
Read more...
The G2 Summer 2023 Report has arrived and—for the fifth time in a row—Scorebuddy has been named a Leader in contact ..
Read more...