COVID-19 UPDATE. Essential Reading - Coronavirus articles - Setting up a Contact Centre - Dealing with Increased Contact Volumes. Find suppliers of Cloud Solutions, or Homeworking.

Case Study: Equiniti Speech Analytics


To obtain better customer insight and optimize their processes, Equiniti implemented Nexidia, a speech analytics solution delivered by workforce optimization experts Business Systems (UK) Ltd. The solution has been successfully embedded into their organization for a number of years and now plays a core part in identifying issues and processes.

Case Study written by: Business Systems

Click here to download the Case Study

Published On: 19th Aug 2019
Read more about - Archived White Papers, ,


Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.