CCR


CCR Logo

CCR is shaping the customer service industry with its latest in-house-developed EasyConnect Video that offers the ‘Perfect Customer Experience’ to businesses globally.

www.ccr.group

Contact Name: Ali Murat Gürçay

Tel No: +90 212 219 00 85

Contact Email: alimurat.gurcay@ccr.group

Profile:

Founded in January 2011, the CCR team has over 25 years of experience in the contact center industry, enabling its customers to use next-generation technology and overcoming technical operational issues. As a Gold Genesys partner, CCR offers services and products in Europe,Turkey and the Middle East, bringing latest technologies to its customers.

Having one of the top-notch teams on the market, CCR is shaping the customer service industry with its latest in-house developed EasyConnect Video that offers the ‘Perfect Customer Experience’ to businesses globally.

CCR also offers following services and products

  • Business and technical consultancy for contact centers
  • Outsourced technical support & project management
  • Genesys contact center technical, administrator and supervisor training
  • Turn-key custom software development for omnichannel, social media integrations, flexible and sophisticated reporting & dashboards
  • Speech-enabled IVR, voice recognition (call steering), and speech recognition software and integrations
  • Cloud based contact center implementations and support
  • Video Conferencing
  • Dynamic Managed Services (DMS)

CCR, headquartered in Kozyatağı/Istanbul, has an R&D operation center at İkitelli Technopark on Yıldız Technical University Campus. Moreover, we provide technical consulting services and next-generation solutions for customer experience and call center management to Europe through our Zurich office since 2014, and to Middle East through our Dubai office since 2017.

Social Media:

Twitter Handle: @CCR_TR
LinkedIn Company Page: https://www.linkedin.com/company/call-center-resources
Facebook Page: https://www.facebook.com/CallCenterResources
YouTube: https://www.youtube.com/channel/UCoicJGuLYUOnopf2m1bmAug

Address: Yıldız Teknik Üniversitesi Teknopark İkitelli Organize Sanayi Bölgesi
Atatürk Cad. No:1 Ofis No: Z02 Başakşehir – İstanbul / Turkey

Weblink: www.ccr.group

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Unified Communications

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