About the Event
Build Meaningful Customer Relationships In The Post-Pandemic Era
After the initial whirlwind the pandemic caused for customer management, it’s left a critical need for CX leaders to effectively create emotional connection in a digital age.
Long-term customer and employee loyalty and retention has been shattered. Businesses are struggling to recruit for increasingly skilled and diverging roles, and customer expectations continue to rise. Without satisfying emotional drivers of trust, transparency, empathy, inclusivity and personalisation, businesses cannot create true brand advocates. It’s become a juggling act to strike the right balance of automated and human service.
As we continue to navigate the future of work, decide on optimal-channel strategy, and provide consistently outstanding CX, CCW Europe’s highly anticipated flagship event returns to Amsterdam in 2022. With new and unseen implementation strategies, inspirational stories, and the latest intelligence in customer management.