Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Number of Times to Call a Client
I just wanted to ask peoples opinion on how many times a client should be called from an outbound perspective. We have a..
Read more...
Managed Services for AI
Adoption of contact centre AI technologies like conversational AI, process automation, automatic call routing, and intel..
Read more...
EGain Client Bags KMWorld Reality Award
eGain has announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld C..
Read more...
Sparkhound Provides Client Support 24/7 With 8×8 Contact Center
Sparkhound has continued the expansion of its 8×8 Contact Center deployment, including the new 8×8 Agent Works..
Read more...
Sytel Announces Softdial Contact Center (SCC) Client
Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving users easy access to the multi-session, m..
Read more...
How is a call centre managed
Any centre no matter what industry or type will have a set of business objectives, which may be known as Key Performance..
Read more...
The Rise of Client Experience in Financial Services
Antonio Gonzalez at Talkdesk explains how financial services institutions must effectively leverage people and technolog..
Read more...
5 Ideas From the Echo Managed Services Contact Centre
Call Centre Helper visited the Bristol branch of Echo Managed Services. Echo Managed Services Fact File Agents 300 agent..
Read more...
On premise, managed service, hosted or cloud – Which is the best?
In the old days, contact centre technology came in a large tin box (or two). Then came software-based solutions. Now..
Read more...
How to Win More Client Projects for Your Outsourced Contact Centre or BPO
In this article, Matt Litherland gives us his own specialist insights into how to win more clients for your contact cen..
Read more...
Strengthening Relationships With Customers Remotely
Josh O’Farrell of Spearline shares some key insights into customer engagement and maintaining strong customer rela..
Read more...
Overcoming the Challenge of Customizing Relationships With Customers
Jean-François Teissier of Odigo shares his advice for the customization of customer relations in an omnichannel era, wh..
Read more...
Comdata to Launch New Trustpilot Fully Managed Service
Comdata has been managing Trustpilot and other E-reputation customer reviews for many years. Until now this has been don..
Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Guide: Work From Home vs Return To Office
White Paper: How to Operationalise AI Workflows in the Contact Centre
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?