Three Companies to Look Out for at the Call & Contact Centre Expo 2018

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RingCentral, Puzzel and Sabio let us know what they will be up to at the Call & Contact Centre Expo 2018.

Come and See Daniel Yin’s AI Discussion

On Wednesday the 21st of March, Daniel Yin, RingCentral’s Head of Product Management for the EMEA region, will discuss the ever-exciting concept of Artificial Intelligence (AI)

Daniel will examine how it might apply in a call centre environment, and how the technology could change the way that brands and consumers interact.

AI and changing business communications

The buzz around AI in the contact centre space is growing larger by the minute. As vendors from every sector begin to explore the benefits of virtual assistants, machine learning algorithms, and chatbot APIs, the role of the average call centre agent could begin to change drastically in the coming years.

With his discussion on “Three Ways That AI Will Change the Way Your Business Communicates” at the Call & Contact Centre Expo, Daniel Yin will be painting an inspiring picture of what the future will look like with AI innovation in the works.

Join RingCentral’s discussion on the AI-powered contact centre

Daniel Yin is set to speak between 2.00 pm and 3.00 pm, where he will consider whether AI is something we should apply to the contact centre environment, and how the technology will affect us if we take the leap.

Daniel Yin

From automatic solutions that simplify everyday tasks and offer greater productivity to the contact centre agent, to far-reaching solutions designed to evaluate sentiment in conversations and deliver context to recordings, the possibilities in AI and call centres could be endless.

As RingCentral and countless other companies continue to explore AI strategies, Daniel is keen to discuss the idea of whether machine learning is a practical opportunity for people in the contact centre or just a far-flung pipedream.

Author: Robyn Coppell

Published On: 21st Mar 2018 - Last modified: 31st Mar 2020
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