Tuesday, June 28, 2022 at 10 a.m. BST
Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles – sound familiar? If so, you’re not alone. Contact centres are struggling with an unprecedented talent shortage. Even well-staffed contact centres have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organisations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. Join us to explore steps your contact centre can take to:
- Control costs by reducing agent turnover.
- Improve CSAT with AI-driven performance insights and personalised coaching.
- Increase operational efficiency by optimising agent utilisation and boosting productivity.
- Build your business case for agent experience investments.
Plus, see a live demonstration of how cutting-edge software can help drive these outcomes with intuitive artificial intelligence and powerful automations.
To provide a more personalised approach during the session, spaces are limited. Reserve your seat today.
