Create a Stress-Free Room for Your Agents

Here is a good idea to help your agents relax between shifts.

Create a stress-free room your agents can retreat to if they need a break from the bustling break-out room as well as the phones.

This room should be as far away from the call centre floor as your building allows – and be filled with comfy chairs and bean bags.

While it is probably best to stay away from candles, lavender-scented plug-ins are a good alternative for creating a relaxing atmosphere.

You could also play some tranquil music quietly in the background.

Remind your agents of the room’s purpose by placing a sign on the door. For example, ‘This is a stress-free room. Please enter and leave quietly.’

Published On: 27th Oct 2015 - Last modified: 5th Jul 2017
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