Create “Wow” Experiences With AI-enabled Speech Analytics

Thursday, August 11, 2022 | 11:00 am ET / 4:00 pm BST

Have you ever contacted a customer service center and wondered how they knew what you needed before you did? The answer lies in their trove of data and their magical ability to uncover key data insights using AI. Advanced AI-enabled speech analytics empowers front line agents to better engage and anticipate needs of customers—delivering the wow experience. Speech analytics also improves customers’ ability to self-serve for fast resolution.

Join this session and learn the secrets behind these wow experiences:

  • Quadrant Knowledge’s market analysis of speech analytics solutions
  • How AI-enabled speech analytics is delivering just-in-time information to key stakeholders
  • Recommendations on selecting and adopting AI-enabled speech analytics
  • Case studies from today’s leading organizations


  • Sofia Ali, Research Analyst, Quadrant Knowledge Solutions
  • Lauren Maschio, Senior Manager Product Marketing, NICE

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