Ctalk are a leading multi-channel contact centre software company providing unified business communication solutions for premise based, hosted or hybrid deployments.
Contact Name: John Tuohy
Tel No: 01785 336666
Contact Email: firstname.lastname@example.org
The highly flexible and scalable innovative modular based software creates a customer experience that puts you ahead of your competition by encompassing blended inbound and outbound solutions including IP Telephony, Automated Email, Web Chat, IVR, Agent/Supervisor Tools, Self Service, Comprehensive Reporting, Speech Recognition, Proactive Outbound Applications, PCI Compliant Call Recording, Screen Recording, Voice & Web Call Back, Database/CRM Integration and Business Process Automations.
Our software integrates with leading ERP, CRM and other third-party applications suites to provide organisations an integrated, fully functional business communications and collaboration experience.
The contact centre solution also works seamlessly with your current telephony technology including Microsoft Skype for Business bringing together the back office and contact centre.
Through a single software platform and with solutions tailored to a customer’s requirements Ctalk delivers:
- Improved customer service
- Low cost of ownership & rapid deployment
- Future proofing your contact centre
Address: Darwin House, Staffordshire Technology Park, Stafford, ST18 0FX
- Call Centre Software
- Contact Centre Solutions
- Customer Experience
- Call Recording
- Multichannel Communications
- Cloud Solutions