Customer Experience: A Recession Proof Revenue Driver – Webinar

In the uncertain economic climate of 2023, the tech industry is facing considerable challenges—but cutting costs doesn’t have to mean cutting back. By developing a robust QA program you can maintain, and even improve, operational efficiency with limited resources.

With research finding that a long-term CX strategy can facilitate revenue growth, even during periods of economic contraction and recession, businesses that prioritize customer experience can expect a significant ROI.

“Improving the customer experience has increased sales revenues by 2 to 7 percent and profitability by 1 to 2 percent.” – McKinsey Research

During this webinar, we will explore what you can do to deliver exceptional CX, covering:

• Omnichannel CX
• Personalized Customer Journeys
• Conversational Analytics
• Root Cause Analysis
• CRM Integrations