Customer Experience Trends 2022 – Webinar


Enghouse Interactive CX Trends Event

About the Event

Tuesday 30th November 2021 | 11am GMT

Over the past two years, customer experience has transformed at an incredible rate.

Yet, with lots of new innovations coming out of the woodwork, how will service delivery continue to evolve in 2022? What changes can we expect in how organisations approach CX?

If you are looking forward to improving the customer experience with your brand, you don’t want to miss these trends for 2022.

Register now to avoid missing out on useful insights.

Topics include:

  • What constitutes a good (and a bad!) customer experience today?
  • Has Cloud come of age?
  • Where is automated AI-powered customer service heading?
  • Is investment in omnichannel customer engagement paying off?
  • How can usability on mobile devices be improved to meet the growing demand for eCommerce and mobile customer service?
  • How is the role of the contact centre in a business changing?
  • Unlocking the Metaverse experience: what will future customer interactions look like?

Panel:

  • Emma Jane McKeown, Customer Centricity Channel Manager, Heineken
  • Steve Morrell, Managing Director, ContactBabel Ltd
  • Alex Black, CTO, Enghouse Interactive

Date and Time

Starting:
Tuesday 30th November 2021

Location

Virtual

Organisers

Date and Time

Starting:
Tuesday 30th November 2021

Location

Virtual