Customer-Focused Contact Centres


Date : Thursday 5th October 2023
Location : Manchester

Register Now!

A One-Day Conference & Networking Event Laser-Focused On Contact Centre People, Operational & Customer Strategies To Action Today & See Results Tomorrow

16 Contact Centre Leaders Share Hard-Won, Practical Insights & Strategies To Future-Proof Contact Centre Customer, People & Operational Strategies, Increase Hybrid Working Efficiencies, Improve Internal Cultures & Agent Experiences For Sky-High Retention & Engagement, Leverage New Tech & AI, Improve Strategies With Actionable Data Insights, Keep Pace With Changing Customer Expectations & Behaviours For Personalised Omnichannel Strategies & Streamlined Journeys.

Retain Agent Talent, Optimise Flexible & Hybrid Models & Adopt AI & New Tech Which Deliver Seamless-End-To-End Customer Journeys For:

  • Future-Proofed Customer-Centric Contact Centre Cultures & Experiences
  • Value-Driven Hybrid & Flexible Working
  • Embed Internal Cultures & Colleague Experience
  • Attract, Retain & Engage Agents
  • Leverage New Tech & AI
  • Exceptional Customer Services, CX & Journeys
  • Personalised Omnichannel Strategies
  • Advanced Data, Insights & Measurement Techniques
  • Proactive Responses To Customer Expectations & Behaviours
  • Improve Operational Efficiencies & Outsourcing
  • Leadership & Career Path Pipelining
Register Now!

Published On: 20th Jun 2023
Read more about - Call and Contact Centre Events

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