Try one of these Pages


Something has gone wrong and the page you're looking for may have moved.

Try searching the database

Related articles

I just wanted to ask peoples opinion on how many times a client should be called from an outbound perspective. We have a..
Read more...
eGain has announced that BT Consumer, one of its marquee clients, was selected for the KM Reality Award at the KMWorld C..
Read more...
Sparkhound has continued the expansion of its 8×8 Contact Center deployment, including the new 8×8 Agent Works..
Read more...
Sytel has announced the launch of SCC Client on Salesforce AppExchange, giving users easy access to the multi-session, m..
Read more...
Antonio Gonzalez at Talkdesk explains how financial services institutions must effectively leverage people and technolog..
Read more...
In this article, Matt Litherland gives us his own specialist insights into how to win more clients for your contact cen..
Read more...
Mitel is proud to celebrate its 50th anniversary this month. Since its founding in 1973, the company has been at the for..
Read more...
What will the call centre look like in ten years’ time? Ten years can see great technological advances, and call c..
Read more...
The Contact Centre Podcast: Series 3 Episode 4 In this episode, Martin Jukes, a highly experienced consultant in all are..
Read more...
We asked Peter Massey what call centre technology no one saw coming 30 years ago. Quick Overview The 5 technologies we c..
Read more...
To celebrate Engineer’s Day 2019 in India, we had a conversation with Prashant Sharma, who was recently appointed ..
Read more...
Sheila McGee-Smith gives her account of how NICE inContact has grown, as a company, over the last two years. NICE and NI..
Read more...