CX Connect

Date: Tuesday 15th October 2024 | 8:45 – 14:00

Location: Landing Forty Two, London

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Join Sprinklr in London for one of the region’s most influential gatherings of CX leaders, professionals and practitioners.

Transform Customer Service into Unforgettable Experiences

Welcome to the era of digital-first, channel-less customer service. Learn how to leverage the potential of AI to provide seamless interactions across all channels, ensuring a legendary customer experience that balances efficiency with deep personalisation.

Next-Gen AI: Transforming Customer Experiences

Spot emerging trends in customer service and optimise them with AI-powered intelligence that helps recognise customer intent, predict issues, and provide proactive service. Learn how you can anticipate customer needs and enable customers to successfully self-resolve issues with easy-to-use self-service options.

Experience the Intersection of AI and Human Insight

Transform your customer service into the intelligence centre of your brand. Analyse conversations not only at the contact centre but across millions of mentions and interactions on social and digital channels. Learn from industry leaders about how you can identify patterns in these conversations and convert them into opportunities for growth, operational efficiency, automation, and increased revenue.

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Author: Sprinklr