Managing the global customer service workforce needs a nuanced, end-to-end strategy. More importantly, it needs a sophisticated technology platform that understands current complexities and emerging needs and solves for it.
Join Vasupradha Srinivasan, Senior Analyst at Forrester, and lead author of The Forrester Wave: Workforce Optimization Platforms, Q4 2021, for interesting insights on market trends, challenges, and Forrester recommendations to implement a future-fit global workforce strategy.
Your key takeaways from the webinar will include learning how to:
- Understand workforce complexities in the new normal
- Decode features and functionalities that matter
- Identify technology partnerships that make you future-fit
Sign up to develop a strategy for the customer service and workforce needs of today.