Decode Features and Functionalities to Manage Your Global Customer Service Workforce – webinar


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Managing the global customer service workforce needs a nuanced, end-to-end strategy. More importantly, it needs a sophisticated technology platform that understands current complexities and emerging needs and solves for it.

Join Vasupradha Srinivasan, Senior Analyst at Forrester, and lead author of The Forrester Wave: Workforce Optimization Platforms, Q4 2021, for interesting insights on market trends, challenges, and Forrester recommendations to implement a future-fit global workforce strategy.

Your key takeaways from the webinar will include learning how to:

  • Understand workforce complexities in the new normal
  • Decode features and functionalities that matter
  • Identify technology partnerships that make you future-fit

Sign up to develop a strategy for the customer service and workforce needs of today.

Published On: 4th May 2022 - Last modified: 13th May 2022
Read more about - Archived Content,


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