Definitions | Call Centre Helper

Definitions

Definitions of key contact centre terms and phrases. Also found in our Contact Centre Jargon Glossary.

Definition: 360 Degree View of the Customer

4,705

Definition: Account Code

431

Definition: Auto Attendant

305

Definition: Auxiliary Work State

516

Definition: Available Time

4,975

Definition: Average Speed of Answer

10,165

Definition: Average Talk Time

10,376

Definition: B2B

219

Definition: Blended Agents

1,766

Definition: Bluetooth

286

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