Definitions

Definitions of key contact centre terms and phrases. Also found in our Contact Centre Jargon Glossary.

Definition: 360 Degree View of the Customer

6,170

Definition: Account Code

521

Definition: Auto Attendant

386

Definition: Auxiliary Work State

614

Definition: Available Time

5,447

Definition: Average Speed of Answer

11,079

Definition: Average Talk Time

13,577

Definition: Blended Agents

1,964

Definition: Bluetooth: Defintion

319

Definition: Business Networking

332

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