Demo: Aligning with Employee Expectations to Drive Engagement in 2023 Related Articles How to Manage and Exceed Customer Expectations – With Examples Key Performance Indicators (KPIs) Are Damaging Employee Engagement How to Measure Employee Engagement Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers Filed under - Archived Content, Centrical Operations leaders are not just tasked with executing business operations and meeting metrics. They are also responsible for hiring, training, and retaining their employees while ensuring they are performing at their best. In today’s fast-moving world of evolving customer and employee expectations, it is critical for leaders to take a modern and efficient approach. The pressure is on to transform your frontline teams in 2023. Are YOU ready to modernize your approach and processes? Join our upcoming webinar (Thursday 23rd February 5pm GMT / 12PM ET) to learn more about aligning with today’s employee expectations to successfully lead tomorrow’s frontline teams. What we will cover: How to leverage gamification to create a meaningful employee experience Personalizing microlearning in today’s flow of work Delivering timely performance feedback, relevant learning, coaching, and motivation to hit KPIs and goals Author: Rachael Trickey Published On: 8th Feb 2023 - Last modified: 24th Feb 2023 Read more about - Archived Content, Centrical Recommended Articles How to Manage and Exceed Customer Expectations – With Examples Key Performance Indicators (KPIs) Are Damaging Employee Engagement How to Measure Employee Engagement Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter