Developing High-Performing Frontline Teams – Webinar Related Articles How to Develop Empathy as a Skill in Your Frontline Teams 3 Strategies for Developing Call Centre QA Guidelines What is Call Centre Shrinkage and How to Calculate It? 9 Traits of High-Performing Team Leaders Filed under - Archived Content, Centrical Date: 05 September, 2024 Location: Virtual Join Financial Services and Insurance Contact Center Experts Peter Ochs and Erika Moree! AI is changing everything. If your contact center is not leveraging the power of AI, you’re falling further behind. In this Lunch & Learn episode, hosted by industry experts Peter Ochs and Erika Moree, we’ll discuss what it takes to develop high-performing frontline teams in this new era of AI-driven contact centers. Join to learn how to: Personalize and scale learning programs to keep employees proficient Leverage AI tools for data-driven coaching and personalized development How gamifying the employee lifecycle can increase engagement and reduce early attrition How to balance automation with the human touch for empathy and success Through practical examples and interactive discussions, participants will gain actionable insights into creating an environment where frontline teams are empowered, supported, and equipped for success. Author: Centrical Published On: 23rd Aug 2024 - Last modified: 6th Sep 2024 Read more about - Archived Content, Centrical Recommended Articles How to Develop Empathy as a Skill in Your Frontline Teams 3 Strategies for Developing Call Centre QA Guidelines What is Call Centre Shrinkage and How to Calculate It? 9 Traits of High-Performing Team Leaders Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter