Digital CX Week 2022 Filed under - Archived Content, NICE Date: Tuesday 27th September 2022 – Thursday 29th September 2022 Location: Virtual Register Now Join NICE for a 3-day online deep dive into the current and future state of digital CX. During the event, you’ll learn from industry thought leaders, as well as the experts driving innovation at NICE and the customers who have harnessed these innovations to deliver exceptional customer experiences. Sessions to include: A panel discussion led by Dan Miller, lead analyst and founder of Opus Research, who will examine emerging trends and recent survey results to assess the current state of play in digital CX. The panel will reveal how organisations can optimise their existing people, technology, and data sources to transform self-service into customer empowerment opportunities. The panel will also demonstrate how organisations can utilise data insights from customer conversations in real-time and consolidate operational data siloes to create more satisfying customer journeys.Leaders with Splunk, a premier data platform, will walk participants through their selection and implementation of a new knowledge management system. They will explore common pitfalls in knowledge management, why Splunk needed a new solution, how they chose and implemented the new system, and the results they’ve seen since then.A sit-down interview with Dr. Nicola Millard, a principal innovation partner at BT. Millard is an award-winning presenter who was listed as one of the top 20 UK CX Influencers by Customer Experience Magazine two years in a row. Millard will share how proactive customer care can be truly transformative. She will dispel common misconceptions about what it means to implement proactive customer care and how organisations can avoid accidentally overwhelming their contact centres. Register Now Author: Robyn Coppell Published On: 15th Sep 2022 - Last modified: 30th Sep 2022 Read more about - Archived Content, NICE Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter