Date: Tuesday 27th September 2022 – Thursday 29th September 2022
Join NICE for a 3-day online deep dive into the current and future state of digital CX. During the event, you’ll learn from industry thought leaders, as well as the experts driving innovation at NICE and the customers who have harnessed these innovations to deliver exceptional customer experiences.
Sessions to include:
- A panel discussion led by Dan Miller, lead analyst and founder of Opus Research, who will examine emerging trends and recent survey results to assess the current state of play in digital CX. The panel will reveal how organisations can optimise their existing people, technology, and data sources to transform self-service into customer empowerment opportunities. The panel will also demonstrate how organisations can utilise data insights from customer conversations in real-time and consolidate operational data siloes to create more satisfying customer journeys.
- Leaders with Splunk, a premier data platform, will walk participants through their selection and implementation of a new knowledge management system. They will explore common pitfalls in knowledge management, why Splunk needed a new solution, how they chose and implemented the new system, and the results they’ve seen since then.
- A sit-down interview with Dr. Nicola Millard, a principal innovation partner at BT. Millard is an award-winning presenter who was listed as one of the top 20 UK CX Influencers by Customer Experience Magazine two years in a row. Millard will share how proactive customer care can be truly transformative. She will dispel common misconceptions about what it means to implement proactive customer care and how organisations can avoid accidentally overwhelming their contact centres.