DigitalGenius


DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies to deliver on increasing customer expectations.

www.digitalgenius.com

Contact Name: Juan Ageitos

Tel No: 020 8242 1943

Contact Email: juan@digitalgenius.com

Profile:

DigitalGenius brings practical applications of deep learning and artificial intelligence into customer service operations of leading companies. Its Human+AI Customer Service Platform combines the best of human and machine intelligence enabling companies like KLM Royal Dutch Airlines, Unilever, Magoosh, Joybird and TravelBird, to deliver on increasing customer expectations.

At its core are deep-learning algorithms, which are trained on historical customer service transcripts and integrated directly into the contact center’s existing software (like Salesforce Service Cloud, Zendesk, and others). When new messages come in via channels like email, live chat, social media, and mobile messaging, the DigitalGenius neural network takes the following 3 actions:

Predicts and auto-fills all case meta-data related to the incoming message (tags, routing, etc)
Predicts the best response to the incoming message and shows it to the contact center agent for approval or personalization. Upon the agent’s action, the approved message is sent to the customer, and the algorithm goes through continuous learning.
Finally, any suggested answers above a certain confidence threshold can be automated altogether.

The system unlocks the value of historical customer service data, by leveraging deep neural networks, and online learning, while increasing agent efficiency and improving customer & employee satisfaction.

Social Media:

Twitter Handle: @DigitalGeniusAI
LinkedIn Company Page: https://www.linkedin.com/company/digitalgenius
Facebook Page: https://www.facebook.com/DigitalGeniusAI/
Vimeo: https://vimeo.com/digitalgeniuscom

Address: 1 Canada Square, London

Weblink: www.digitalgenius.com

Categories:

  • Artificial Intelligence Solutions
  • Contact Centre Solutions
  • Multi-channel communications

 
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