Agent Coaching and Monitoring

Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.

Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.