Agent Coaching and Monitoring

Call Centre Helper Directory - Agent Coaching and Monitoring

Empowering businesses to revolutionise the way in which they enhance their agent & customer journey. With no integration required, set up is straightforward and simple.

Bright UK Ltd. measure and benchmark Performance, Employee engagement and Customer experience!

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Workforce management can be complicated. Tymeshift makes it better. We build workforce management software to better manage your entire contact centre operations. Made exclusively for Zendesk.

 
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