Agent Coaching and Monitoring

Empowering businesses to revolutionise the way in which they enhance their agent and customer journey. With no integration required, set-up is straightforward and simple.

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiency.

Serenova has transformed the customer experience. Over a decade ago, we realised technology didn’t exist that could deliver immediate, consistent, and exceptional service. So, we created a true cloud contact centre solution that could.

Voci’s advanced AI-driven speech to text engine powers the future of customer voice analytics.