Agent Coaching and Monitoring

Call Centre Helper Directory - Agent Coaching and Monitoring

Business Systems is the UK’s largest independent provider of call recording and workforce optimisation technologies encompassing quality monitoring, analytics and workforce management solutions.

EvaluAgent provide software and services that help contact centres engage and motivate their staff to deliver great customer experiences.

QuickScripts is a drag and drop workflow based interface that allows users to create and manage call scripts. The software application is easily customised with existing PBX platforms and integrates with CRM solutions.

Scorebuddy is quality assurance solution for scoring customer service calls, emails and web chat. It is a dedicated, stand-alone staff scoring system based in the cloud, requiring no integration.

Storacall Voice Systems was founded in 1969 and specialise in the development, supply and installation of call processing, voice recording and agent training/development solutions. 

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